Frequently Asked Questions
Can't find your answer? Email us at fineartbyf@gmail.com.
Is the mezuzah scroll included?
No. Our cases are sold without a scroll (klaf), and we don't sell scrolls. Buy a kosher scroll from a certified scribe or your local Judaica store, then place it inside the case. How to choose a kosher scroll
What size scroll fits?
Each case holds a scroll up to 12 cm (4.7 in) long.
How do I hang the mezuzah case?
Each case comes with two clear self-adhesive strips on the back, so you can mount it on the doorpost without drilling.
Can the mezuzah case hang outdoors?
Yes. The resin is weatherproof, so the case can hang on an outside doorpost.
How do I clean the mezuzah case?
Wipe it with a soft, dry or slightly damp cloth. Don't use cleaning sprays, alcohol or abrasive pads, which can dull the resin and the plated letters.
Do you take custom orders?
Our only custom piece is the wedding shard mezuzah: you send us the glass from your chuppah after the wedding, and we set the shards into the case itself. We don't take other custom orders. The custom shard mezuzah
How long does shipping take?
Every piece is handmade in Toronto and ships within 3–5 business days. Delivery then takes 2–5 business days within Canada and 4–8 business days to the United States.
How much is shipping?
Shipping is a flat rate per country, shown on every product page and in your cart before checkout. Wedding kits ship at a higher rate because they are heavier.
Do you ship outside Canada and the US?
No. We ship to Canada and the United States only.
Will I get a tracking number?
Yes. Every order ships with tracking, and we email you the tracking number when it ships.
Do you offer gift wrapping?
Wedding kits can come in a gift box for $20 more; choose it on the product page. Other pieces ship in protective packaging.
What currency are prices in?
All prices are in Canadian dollars (CAD). For Canadian orders, GST/HST/PST for your province is added at checkout.
Can I return my order?
Yes, within 7 days of delivery. Email us with your order number and we will send you the return address. The item must be unused and in its original packaging, and return shipping is paid by the customer. We refund the item price to your original payment method; the original shipping charge is not refunded. Refund and returns policy
What if my order arrives damaged?
Email us within 7 days of delivery with clear photos of the damage, and we will work out a fair solution with you, such as a replacement or repair.
Is payment secure?
Yes. Payments are processed by Stripe, and we never see or store your card details.